Terms of Service

1. Acceptance of These Terms

You accept these Terms, together with the Privacy Policy, by ticking the acceptance box when you register, and you accept an updated version as described in section 23. If you register with an email address and password, you are asked to accept them before your account is created. If you continue with Google or with Apple, a basic account holding your name and email address is created when you first sign in with that service, and you are asked to accept these Terms before you choose your role and can use the Platform; if you do not accept them, you can sign out from that screen, and the unfinished account can be deleted by contacting us (see section 24). The Privacy Policy explains how we collect, use and share personal information, including the information the law requires us to give you when we collect it; it forms part of these Terms, and nothing in these Terms limits the rights you have under privacy law. If you use the Platform on behalf of another person or an organisation, you may do so only if you are authorised to accept these Terms on their behalf.

2. Eligibility

You must be at least 13 years old to use the Platform. If you are under 18, you may use the Platform, and accept these Terms, only with the consent of your parent or legal guardian, given before you register; your parent or guardian may withdraw that consent at any time, and you must then stop using the Platform. The app does not ask for or check your age, so it is up to you, and to your parent or guardian, to make sure these conditions are met. Some laws restrict what minors may do — for example, only a person over 18 may keep a dog of a breed that the law classifies as dangerous (or a cross of such a breed) or take it out of its premises, only an adult may be licensed to keep any dangerous dog, and the law may restrict the work of young people — and a Provider under 18 must comply with them. Accounts are for Owners and Providers; administrator access is internal and is not available by registration.

The Platform currently serves Israel only. A Provider’s service location must be in Israel. The app checks this against an approximate geographic area around Israel and does not accept a service location outside that area, and the in-app map is limited to the same area. You may use the Platform as an Owner from anywhere, but the Providers listed on it are located in Israel.

3. Our Role: A Marketplace and Intermediary

The Platform is a venue that enables Owners and Providers to find one another and arrange dog-care services. We provide the technology for these connections and certain supporting features (such as messaging, ratings, verification badges and content moderation).

We are not a party to any care agreement between an Owner and a Provider, we do not provide dog-care services ourselves, we do not take custody of any dog, and we do not employ Providers. Providers are independent individuals or businesses who are solely responsible for the services they offer. The agreement for care is made directly between the Owner and the Provider when the Provider accepts the Owner’s booking request (see section 8), and the rights and obligations under it — including those the law gives, such as consumer-protection rights where the Provider provides services in the course of business — apply directly between them.

Although the Platform automates certain steps (for example, calculating a booking’s price from the Provider’s rates, expiring an unanswered request, or marking a booking completed after its service period ends), it does not supervise, direct or guarantee the services. Except to the extent the law makes us responsible for our own acts or omissions, we are not responsible for the conduct, performance, quality, safety, legality or suitability of any Owner, Provider, dog, service or booking. See “No Endorsement and No Guarantees”.

4. Accounts and Registration

To use most features you must create an account, either with an email address and password, with Google sign-in or with Sign in with Apple. You choose a role — Owner or Provider — when you create your account, and this choice is permanent: your role is set once and cannot be changed afterwards by any means, so to use the Platform under the other role you would need to create a separate account with a different email address. If you register with an email address and password, you must verify your email address with a one-time code we send you before you can use the app. Whoever controls your account’s email address can always get into your account — for example, by signing in with Google using that address, by resetting the password with a code we email to it, or by connecting Sign in with Apple and entering a code we email to it — so keep that mailbox secure. If the email address has not been verified when someone does this, the account is treated as theirs: the password it was registered with stops working and every device signed in to it is signed out. Accounts created with Google sign-in or Sign in with Apple are verified automatically.

You agree to provide accurate, current and complete information and to keep it up to date. You cannot change your account email address in the app; if you need to, contact us. You must keep your login credentials confidential and notify us promptly of any unauthorised use. You are responsible for activity under your account by you, and by anyone who uses your credentials because you did not keep them safe, but not for unauthorised access caused by a failure of our systems. If you forget your password, you can reset it from the sign-in screen: we email a one-time code to your account email address, and once you enter it you can choose a new password. For your security, completing a password reset ends your sign-in on all devices, so each of them must sign in again with the new password; a device that is in use at that moment may keep its current access for a short time, and devices that were signed in may keep receiving notifications for your account until someone signs in on them again or the app is removed from them. If you think someone else has access to your account, contact us.

5. Responsibilities of Dog Owners

If you use the Platform as an Owner, you agree to:

• provide accurate and complete information about yourself and your dog(s), including breed, age, size, temperament, health, medical needs and any history of aggression, biting or other problematic behaviour, and tell the Provider before the booking if your dog is a “dangerous dog” under the Dog Supervision Law (for example, because of its breed or because it has bitten and caused an injury);
• ensure your dog is in suitable health and disclose anything a Provider reasonably needs to know to care for your dog safely — the health and vaccination details on your dog’s profile are your own statements, and we do not check them;
• provide necessary supplies, instructions, an emergency contact and your veterinarian’s details, as agreed with the Provider;
• ensure your dog is licensed by your local authority, microchipped and vaccinated against rabies as the law requires, and show the Provider proof of this if they reasonably ask for it;
• bear the cost of veterinary treatment your dog needs, including reasonable emergency treatment arranged by the Provider under section 17, unless you and the Provider agree otherwise or the law places that cost on the Provider; and
• communicate respectfully and honour bookings you make.

Please note: when you send a booking request, the selected dogs’ full profiles as they are at that moment (including any health and medical notes), your name and profile photo, and any notes you write are shared with that Provider. They remain part of that booking’s record, which the Provider can still see if the request is declined, expires or is cancelled. If your dog’s details change after you send the request, tell the Provider directly.

6. Responsibilities of Providers

If you use the Platform as a Provider, you agree to:

• provide accurate information about your services, experience, qualifications, availability, pricing and service location — including whether you offer your services as a business or as a private individual, which is shown on your profile, which we do not check and which does not by itself decide whether consumer-protection law applies to you — and keep your profile up to date;
• set prices that are the full price payable by the Owner for the service, including VAT and any other charge where applicable, and not ask an Owner to pay more than the booked price for the booked service;
• describe accurately, before a booking, where you do and do not provide your services and any restrictions that apply;
• hold any licences, permits, registrations, notifications or insurance required by law to offer your services (for example, a business that keeps or boards animals, such as a dog boarding facility, or an animal grooming parlour, may need a business licence, and a boarding facility may need to notify the municipal veterinarian under animal-welfare regulations) — we do not check whether you hold them;
• if you provide your services in the course of business — which the law decides by how you actually operate (for example, offering paid services regularly), not by the type you chose for your profile — comply with consumer-protection law towards Owners, including any duty to disclose your identity and the terms of the transaction, to honour an Owner’s statutory right to cancel (including by approving the Owner’s cancellation request in the app when the Owner is entitled to cancel), and to accept cancellation notices as the law requires — nothing in these Terms or in how the app records a booking reduces those duties;
• provide care competently, safely and humanely, with the skill and care expected of a reasonable provider of that service, and in line with what you have described and agreed with the Owner;
• while a dog is in your care, provide for its needs (such as food, water, shelter and exercise), look after its health and protect it from harm and mistreatment — the Animal Welfare Law itself requires anyone holding an animal to provide for its needs, look after its health and prevent cruelty to it;
• keep every dog in your care under control — outside private premises, on a suitable leash held by a person able to control it, as the Dog Supervision Law and local by-laws require — let it off the leash only where the local authority permits, and take only as many dogs at a time as you can safely control;
• not hold or walk a “dangerous dog” (see section 5) unless you are over 18 and can meet the requirements the law sets for a dog of a dangerous breed — including a muzzle, a leash no longer than 2 metres whenever the dog is outside its premises, and fenced, locked premises — and apply them to every dangerous dog in your care, even where the law does not require it; otherwise, decline the booking;
• not hand a dog in your care to anyone else without the Owner’s consent; if anyone helps you provide a service (for example, an employee), make sure they meet the requirements of this section — you remain responsible to the Owner for their acts and omissions as for your own;
• not offer or provide veterinary treatment or diagnosis, or present yourself as qualified to do so, unless you are a licensed veterinarian;
• use Owners’ and dogs’ information (including health and medical notes, and anything you learn during a booking) only to provide the booked service, and keep it confidential except where the law requires otherwise;
• respond to booking requests and messages within a reasonable time and in a professional manner;
• receive payments only in a lawful manner, including within the limits on cash payments under the Law for the Reduction of the Use of Cash; and
• comply with all applicable laws, including those relating to animal welfare, business activity and taxation. You are solely responsible for reporting and paying any taxes arising from your activity and, where the law requires, for registering with the tax authorities and issuing Owners any invoice or receipt for payments you receive. Payment for bookings is made to you directly by Owners; the Platform does not collect or disburse booking funds.

Please note: your profile can be listed only once it includes, among other things, your phone number, street address and exact location on the map. Once your profile is listed, your display name (or, if none is set, your account name), photo, biography, gallery, whether you operate as a business or privately, services, prices and availability, average rating and reviews, number of completed bookings, verification status, general area and time zone, phone number, full address and exact map location are publicly accessible in the app and through our public interfaces, including to people who do not have an account; some of them (your name, photos, whether you operate as a business or privately, price level, rating, number of completed bookings, verification status and general area) are also shown on our website. Because this information is public, anyone can view, copy or collect it; your email address is not part of your public profile. See the Privacy Policy (“How Information Is Shared and What Other Users See”).

7. Services, Pricing and Availability

Providers offer services in defined categories — currently boarding, home sitting, dog walking, grooming and training — and may offer one service in each category. Each category is priced on a basis fixed by the Platform — per day (boarding), per hour (home sitting and dog walking) or a fixed price per appointment (grooming and training). Within that basis, the price is set entirely by the Provider; it can differ by the size of the dog and by day, and it applies to each dog in a booking. For services priced per day, every calendar day of the booking counts, including the drop-off and pick-up days. When an Owner sends a request, the Platform calculates the booking’s total from the Provider’s rates for the selected dogs and dates. The Platform does not set or recommend prices and does not add any service fee, commission or markup to bookings; it only applies technical limits (for example, a price must be greater than zero and may not exceed a maximum amount).

Providers are solely responsible for setting and keeping their prices, capacity and availability accurate. Any price level shown on the Platform (a relative indicator such as “$”, “$$” or “$$$”, for example in search results, on the map, on a Provider’s profile or on our website) is informational only and is neither a price nor a quality rating. About once a day, the Platform groups the lowest rate listed for each service by service type and by the city entered in Providers’ profiles; whenever a level is shown, the lowest rate the Provider currently lists for that service is placed in the lower, middle or upper third of that group. Where there is not enough data to compare, the lowest level is shown, and a comparison may rest on only a few Providers. A Provider’s overall level is the average of the levels of their services.

Each Provider controls the availability of their own services. We do not guarantee that any Provider, service, date or capacity will be available.

8. Bookings and the Booking Process

An Owner initiates a booking by selecting a Provider, a service, dates and one or more dogs, and sending a request. A booking is not confirmed until the Provider accepts it; a Provider may accept or reject any request at their discretion — but not for a reason the law prohibits, such as discrimination — subject to availability and capacity limits enforced by the Platform. The Platform also applies booking limits — for example, a minimum notice period before the start time, a maximum number of dogs and a maximum length per booking — and the same dog cannot be in two active bookings (including requests still awaiting an answer) that overlap.

When the Owner sends the request, no payment is made and nothing is charged — payment for a booking is always arranged directly between the Owner and the Provider (see section 9). The booking is confirmed, and the agreement between the Owner and the Provider is made, only when the Provider accepts the request. Once a booking is accepted, the Owner and Provider can coordinate through in-app messaging (see section 15). A booking is automatically marked completed by the Platform after the service period ends — whether or not the direct payment has been recorded in the app yet; there is no manual “mark complete” step and no built-in rescheduling.

A pending request that a Provider does not answer is automatically expired once its scheduled start time passes — for example, the appointment time or the boarding drop-off time. In addition, if a Provider edits, pauses or removes a service in a way that affects a still-pending request (including a change to its price), that pending request may be automatically cancelled, because the price quoted to the Owner is treated as binding for that request. Bookings that have already been accepted are not changed or re-priced by later edits.

The dates and times of a booking are those of the Provider’s local time zone, which is determined by the Provider’s service location and may differ from the time zone of the device you are using. This is the time zone in which the service is scheduled and by which the Platform’s automatic, time-based steps are set — including when a pending request expires at its scheduled start (for example the appointment or drop-off time), and when the service is treated as started and ended (the ending moment is when the booking is automatically marked completed). The app shows a booking’s dates and times in the Provider’s time zone and, on the booking screens, where they would otherwise appear differently on the device you are using, it also indicates which zone that is, so you should read a booking’s dates and times as the Provider’s local time.

As a booking moves through this process, the app shows its current stage so you can see where it stands at a glance. A stage is a display label the app derives from the booking’s underlying status together with its service dates; it is informational and does not by itself change any right or obligation set out in these Terms. The stages you may see are:

• “Pending approval” — you have sent the request and it is waiting for the Provider to accept or reject it. Nothing is paid or charged at this stage.
• “Upcoming” — the Provider has accepted the booking and the service has not started yet (the booking itself is “accepted”).
• “In progress” — the Provider has accepted the booking and the service period is currently under way. This is the same “accepted” booking, now within its dates.
• “Completed” — the service period has ended and the Platform has automatically marked the booking completed. Completion is based on the service dates alone: the booking completes whether or not its direct payment has been recorded yet, and the parties can still record and confirm the payment in the app afterwards. A completed booking can no longer be cancelled in the app by either party (see section 10).
• “Rejected” — the Provider declined the request, or a still-pending request expired unanswered once its scheduled start passed. Nothing was paid through the Platform, so there is nothing to release or refund.
• “Cancelled” — the booking, or a still-pending request, was ended before completion — for example, the Owner cancelled a still-pending request, a still-pending request was affected by a Provider’s service change, or, after the booking was accepted, it was cancelled as described in section 10.

Separately from the booking stage, the app also shows a payment indicator reflecting the direct payment between the Owner and the Provider (for example, unpaid, awaiting confirmation, or confirmed as paid), which the Platform records but does not process. The payment confirmation is described in section 9.

Booking updates — such as a new request, an acceptance, a cancellation request or a payment confirmation — are shown in the app and sent as push notifications if you have enabled them; most of them are not sent by email. Please keep notifications enabled or check the app regularly, because a request that is not answered expires at its scheduled start.

No-shows and services not provided. The app does not record whether a service actually took place: there is no way to mark a no-show, and an accepted booking is marked completed when its service period ends even if the Provider or the Owner did not show up. The completion notice we send therefore does not confirm that the service was provided. If a service is not provided as agreed, the Owner and the Provider should try to resolve it between them; an Owner may also report the Provider once the booking’s service period has ended (see section 11), and either party may contact us. Any payment, refund or compensation relating to a service that was not provided is a matter between the Owner and the Provider under their agreement and the law.

You are responsible for reviewing the details of a booking before sending or accepting it. The arrangement, performance and completion of the service are the responsibility of the Owner and Provider involved.

9. Payments Between Owners and Providers

Payment for a booking is always made directly between the Owner and the Provider, according to their own arrangement — for example by bank transfer, a payment app or cash, in each case in accordance with the law, including the limits on cash payments under the Law for the Reduction of the Use of Cash. The Platform does not process, hold, transfer or collect any booking money, charges no card for bookings, adds no fee or commission, and never issues booking refunds. Amounts are shown in New Israeli Shekels (₪). The price shown on a booking is the whole agreed amount, calculated from the Provider’s rates (see section 7).

The Platform provides a payment confirmation so the direct payment can be recorded for a booking the Provider has accepted: from the moment the service starts and at any time afterwards — including after the booking is completed — the Owner can record in the app that the payment was made, and the Provider can confirm it. Because the Provider is the one who receives the payment, the Provider does not ask the Owner to confirm it: the Provider marks the booking as paid directly, without the Owner’s confirmation, and this cannot be undone in the app. It cannot be recorded before the service has started, for a request that was never accepted, or for a booking that has been cancelled, and it cannot be requested or marked while a cancellation request on the booking is awaiting an answer. The Owner can withdraw their own request while it is unanswered, and the Provider can decline it if the payment was not in fact made; in either case the booking simply stays unpaid and the Owner can ask again later. If the Provider has closed their account, so that nobody is left who could confirm it, the Owner can record the payment themselves. A payment marked as paid by one party alone is shown as a one-sided confirmation. The confirmation is a record only and does not move any money; it reflects only what the parties marked in the app, the Platform does not verify it, and it is not a receipt or proof of payment. Until the payment is confirmed the booking simply shows as unpaid; a booking can be completed and still unpaid. Whether a payment is recorded also affects other features: an Owner can review a Provider only after the payment is confirmed (see section 12), and only bookings recorded as paid count towards the number of completed bookings shown on a Provider’s profile. A booking counts from the moment it is recorded as paid, even if its service period has not yet ended.

Because the Platform never holds booking funds, there is no platform-mediated dispute or refund process for booking payments — any disagreement about a direct payment, including about a refund, is resolved between the Owner and the Provider in accordance with their agreement and the law (see sections 3 and 6 on our role and Provider responsibilities, and section 11 on reporting a Provider). The Platform does not issue invoices or receipts for direct payments: the booking summary the app can generate for a booking recorded as paid, and the payment records Providers can export, are not invoices, receipts or proof of payment (see section 27). An Owner who needs an invoice or receipt should ask the Provider.

No payments of any kind are made through the Platform, and we do not charge Owners or Providers for using it.

10. Cancellations

An Owner may cancel a pending request at any time before it is accepted; nothing was paid through the Platform, so nothing needs to be released or refunded. Once a booking has been accepted, cancelling it in the app is mutual: either party may request to cancel the booking, and the booking is cancelled in the app only if the other party approves the request. The one exception is an account that is no longer there — see below.

A booking may have only one open cancellation request at a time, and a cancellation cannot be requested while a payment-confirmation request on the booking is awaiting an answer. The other party is notified — by push notification, if they have those enabled — and can approve or decline it. The party who made the request can also withdraw it while it is still unanswered. If it is declined or withdrawn, the booking stays in place in the app and either party may make a new cancellation request later; if it is approved, the booking is cancelled for both parties. Nothing changes in the app unless and until a request is approved.

Two boundaries close the in-app cancellation window: payment and completion. Once the booking’s direct payment has been confirmed in the app, the booking can no longer be cancelled in the app by either party. And once the service period has ended and the booking is automatically marked completed, it can no longer be cancelled in the app, whether or not its payment has been recorded yet. A cancellation request that is still unanswered when the booking completes expires automatically at that moment.

If the other party’s account has been closed, nobody is left who could approve a cancellation request. In that case — and only while the booking is still unpaid and its service period has not ended — you may cancel the booking in the app on your own. It is recorded as a one-sided cancellation made because the other account was closed. Everything else in this section still applies: no money moves through the Platform, and a booking that has been paid for or completed can no longer be cancelled in the app. This situation is rare, because an account cannot be deactivated in the app while it has accepted bookings.

Your rights under the law are not affected. This section describes only how a booking’s status is recorded in the app. It does not limit or waive any right or remedy that an Owner or a Provider has under the law — for example, the right to cancel an agreement because of the other party’s breach, or an Owner’s right under consumer-protection law to cancel a transaction with a Provider who provides services in the course of business, together with any refund that follows. Those rights apply directly between the Owner and the Provider, and may be exercised by notice to the other party by any lawful means (including, where it is available, an in-app message). If a booking is cancelled under the law but the other party does not approve the cancellation request in the app, the booking’s status in the app may not change; that status does not decide your legal rights.

Because the Platform never holds booking money, cancelling a booking never triggers a platform charge, hold, release or refund; anything already paid directly between the parties, and any refund or cancellation fee, is a matter between them under their agreement and the law.

11. Reports, Notices and Moderation

If you are an Owner and the service period of a booking that the Provider accepted (and that was not cancelled) has ended, you may report that Provider once, from the Provider’s profile in the app, selecting a reason (such as spam, scam, dangerous behaviour, an animal-welfare concern, fake information, or other) and adding a description and, optionally, a small number of evidence photographs. If you have no such booking — for example, while a booking is still under way, or because your request or booking with the Provider was declined, expired or cancelled — or if the Provider’s profile is no longer available in the app, contact us instead (see below).

Reports are reviewed privately by our administrators, who may move a report through review and resolution and may keep internal notes that are not shared. You can see the status of your report in the app, from the Provider’s profile, while that profile is available; we do not send email updates about reports. The reported Provider is not shown the report. Reporting a Provider does not by itself result in any action; any action we take is at our discretion, exercised as described in section 24. Reports and their evidence cannot be withdrawn or deleted in the app and are kept as part of our moderation records. This describes how the app works; it does not limit any right you have under privacy law to request access to, or correction of, information about you (see the Privacy Policy).

Providers cannot report Owners in the app, there is no in-app report for reviews, messages or other content, and the app offers no way to block another user. Anyone — including a Provider, or a person who does not have an account — can tell us about a user, a review, a message, a listing or other content that they believe is unlawful, misleading, fake, infringes their rights or breaks these Terms, through the Contact us form in the app (which requires signing in) or by email to contact@collaro.app, identifying the content and explaining why. We will review such notices within a reasonable time and may take any of the actions described in sections 12, 14 and 24.

Apart from reviewing the reports and notices we receive, we may, but are not obliged to, review content or conduct on the Platform. We do not actively monitor messages between users, and we do not pre-screen profiles, photos, reviews or other content. We are not an emergency service: if a person or an animal is in danger, contact the emergency services, a veterinarian or the competent authorities first.

12. Reviews and Ratings

After a booking is completed and its direct payment has been confirmed in the app, the Owner who made it may submit one star rating and an optional written review about the Provider for that booking. The payment can be confirmed only by the Provider (or, if the Provider’s account has been closed, recorded by the Owner — see section 9); an Owner who cannot leave a review because the payment has not been confirmed may contact us. Providers cannot review Owners.

Reviews must be honest and based on the reviewer’s own genuine, first-hand experience of the booking, and must not contain unlawful, defamatory, misleading or abusive content or another person’s private information. A Provider must not review their own services, or arrange or encourage reviews of them by relatives, employees or anyone acting on the Provider’s behalf, and no one may offer, give or accept a benefit in return for writing, changing or removing a review.

Reviews are public — including to people who do not have an account — and are shown with the date they were written and the name and profile photo of the Owner who wrote them. We publish all eligible reviews, positive and negative, newest first, and we do not rewrite them (although we may remove or hide a review, or part of it, as described below). Users cannot edit or delete a review after submitting it, and reviews remain public if the Owner later deactivates their account or has it deleted at their request (attributed to a generic user shown in the app as “Deleted user”). We may remove or hide a review, or part of it, that we reasonably believe is unlawful, defamatory, fake, infringes someone’s rights or privacy, or breaks these Terms, including after receiving a notice under section 11. A Provider’s average rating is shown publicly and can be used to filter search results, and lists of Providers that are not sorted by distance (for example, when browsing without a location or searching by name) are ordered by average rating. Reviews reflect the opinions of the users who write them and not our views; you grant us the right to host, store and display your reviews on the Platform (see section 14). This section does not limit any right you have under privacy law to request access to, or correction of, information about you.

13. Identity Verification

We offer an optional verification feature that displays a “Verified” badge to Providers who submit a photo of an identity document and a selfie. The submission is analysed automatically by our AI provider (OpenAI), which checks that the document appears to be a national ID card, passport or driver’s licence and is readable, and that the selfie is a genuine photo of a single person who does not appear to be a different person from the one shown in the document; the badge is granted only when these automated checks pass. The check is NOT a background check, KYC process, document-authenticity or anti-forgery check, or liveness check; it does not compare the name on the document with the name on the profile, or the selfie with the profile photos; it can make mistakes; and it does not involve manual human verification. If a submission is not approved, the Provider can submit again or contact us. Once granted, the badge is not checked again, including when the profile’s name or photos later change.

The selfie is compared automatically with the photo in the document; because the images are used in this way to verify your identity by computer, we treat them as information of special sensitivity under Israeli privacy law. The images are sent to OpenAI, in the United States, only for this check. We do not save them on our servers or with our image host, and we keep only the outcome of the latest check (with any rejection reasons and its time); OpenAI may retain them for a limited period, as described in the Privacy Policy. Using the feature is voluntary, and a Provider who does not want to submit these images can use the Platform without the badge. The Privacy Policy (“How and Why We Use Identity Verification”) explains how this information is handled and your rights.

A “Verified” badge therefore does not constitute a guarantee, endorsement or warranty by us as to any user’s identity, character, background, qualifications or suitability. You should continue to exercise your own judgement when dealing with other users, whether or not they display a badge.

14. User-Generated Content

The Platform allows you to submit content, including profile information, biographies, dog details, photographs, notes, messages, reviews and report materials (“User Content”). You retain ownership of your User Content.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and use it as necessary to operate and provide the Platform, including making technical adaptations such as resizing, cropping, compressing or converting images. The licence lasts for as long as we keep the content in accordance with these Terms and the Privacy Policy (which explain, for example, that reviews, messages and booking records remain after an account is deactivated or deleted). Nothing in these Terms affects your moral rights as an author under the Copyright Law. You must own or have the necessary rights to your User Content, and it must not infringe any third-party rights or violate any law; in particular, do not upload an image that shows an identifiable person, or another person’s home, without that person’s consent (for example, a Provider may add photos taken during a booking to their profile only with the Owner’s consent). Images are stored and delivered as described in the Privacy Policy, and public profile content, including reviews, is visible to others.

You are solely responsible for your User Content. Apart from notices we receive under section 11, we may, but are not obliged to, review content, and we may remove, hide or restrict content that we reasonably believe is unlawful, infringes someone’s rights or breaks these Terms, including after a notice under section 11. Users cannot edit or delete some content, such as reviews and messages, in the app once it has been submitted. We may disclose the identity of a user who posted content where the law or a court order requires it.

15. Messaging and Communications

The Platform provides in-app text messaging so that an Owner and a Provider can communicate while they have an accepted booking together: earlier messages remain visible to both of them, but new messages can be sent only while such a booking exists, so messaging ends when the booking is completed or cancelled. Messages cannot be edited or deleted once sent. Our support team may also start a support conversation with you in the app, and you can contact us at any time through the Contact us form in the app (while signed in to an active account) or by email (see section 30). You agree to use messaging only for legitimate purposes, and not to send spam, advertising, harassing, unlawful or abusive content, or to share other people’s personal information without authorisation. Do not copy, publish or forward the content of another user’s messages outside the Platform without their permission, except to report a problem to us or where the law requires.

Messages are stored so that the conversation remains available to both participants, including after either of them deactivates their account or has it deleted (see the Privacy Policy). Our administrators do not have access in the app to conversations between Owners and Providers; we use the content of such a message only if a participant provides it to us (for example, in a report or a Contact us message) or where the law requires. Do not use the chat to share sensitive financial information.

16. Prohibited Conduct

When using the Platform, you must not:

• violate any applicable law or the rights of others, including animal-welfare laws;
• provide false, misleading or fraudulent information, impersonate any person, or misrepresent your identity, your qualifications or whether you act as a business;
• mistreat, neglect, endanger or abuse any animal;
• harass, threaten, stalk, defame or discriminate against any other user;
• use another user’s contact details, address or location for any purpose other than arranging and providing dog care through the Platform — including to harass or track them, to visit them without an arrangement, or to market to them;
• post content that is unlawful, obscene, hateful or infringing, that violates another person’s privacy, or that is otherwise objectionable;
• post fake reviews, or manipulate ratings, reviews or the payment record (for example, by recording a payment that was not made);
• attempt to gain unauthorised access to the Platform, other accounts or our systems, or interfere with their security or operation;
• use bots, scrapers or other automated means to access or collect data from the Platform, or collect or harvest other users’ personal information by any means, without our permission;
• create or use another account to get around a restriction, suspension, block or closure of an account of yours, or open a new account after we have closed yours, without our permission;
• use the Platform, other users’ contact details or in-app messaging to send spam, advertising or other unsolicited communications without the consent the law requires; or
• use the Platform for any purpose other than arranging legitimate dog-care services.

17. Animal Welfare, Safety and Incidents

The welfare of the animals cared for through the Platform is paramount. Owners must disclose the information needed to care for their dogs safely, and Providers must care for dogs humanely and in accordance with applicable animal-welfare laws.

During a booking, a Provider must promptly tell the Owner about any injury, illness, escape, loss, bite or other significant incident involving the dog, and about any risk to it; and, in an emergency, take the dog to a veterinarian and take any other urgent steps reasonably needed for its safety if the Owner cannot be reached in time. The Owner must be reachable during the booking, or name someone who is.

If a dog bites a person, the Rabies Ordinance requires the dog’s owner — which for this purpose includes a person in charge of the dog — within 24 hours of learning of the bite, to report it to the nearest government physician or government veterinarian and to take the dog to the nearest isolation facility, unless a municipal or government veterinarian has given a permit to keep it under supervision elsewhere (for example, at home); the dog stays in isolation or under supervision until ten days have passed since the bite. If a dog bites someone during a booking, the Provider must tell the Owner immediately, and both must comply with these duties.

Responsibility for a dog, and for what it does, is determined by the law and by what the Owner and the Provider agree. For example, the law may make a dog’s owner liable for bodily injury the dog causes to another person even without negligence, including while the dog is with a Provider, and a Provider is responsible for the care, supervision and control of a dog in their custody and for harm caused by their own negligence. We are not a party to these arrangements and do not take custody of any dog, and nothing in these Terms limits the rights of a person injured by a dog. Owners and Providers should consider whether their insurance covers these risks; we do not check whether anyone is insured.

If you witness mistreatment or an animal in distress, you should take appropriate steps, including contacting the competent authorities where appropriate. We are not an emergency service or a service for reporting to the authorities. If you are an Owner whose accepted booking with the Provider concerned has ended (and was not cancelled), you may also report that Provider through the app (see section 11); for an urgent concern during a booking, contact the emergency services, a veterinarian or the competent authorities, and then contact us.

18. No Endorsement and No Guarantees

The Platform connects users but does not select, recommend, endorse, employ or supervise Providers or Owners. Except for the automated check described in section 13 — which has the limits described there and is not a guarantee — we do not verify the accuracy of information posted by users or confirm any user’s identity, and we do not check users’ qualifications, licences, permits or insurance, or whether dogs are licensed, microchipped or vaccinated. No Provider pays for placement: lists of Providers are ordered by distance when a location is used and otherwise by average rating, and the number of results shown may be limited.

We do not guarantee, and expressly disclaim any guarantee regarding: the quality, reliability, competence or conduct of any Provider; the safety of any Owner, Provider, home, environment or booking; the temperament, health or behaviour of any dog; or the outcome, success or satisfaction of any booking or service.

Any decision to offer, request, accept or rely on a service through the Platform is made at your own discretion. You are responsible for evaluating the other user, asking appropriate questions, and taking suitable precautions before, during and after any booking.

19. Risks of Dog Care and Disputes Between Users

Caring for and interacting with dogs, and meeting other people, involve risks, including injury, illness, escape, loss or death of an animal, property damage and financial loss. Please take these risks into account when deciding whether to offer, request or accept a service, and take suitable precautions.

We are not a party to the agreements between Owners and Providers. Except to the extent caused by our own breach of these Terms, our negligence or our wilful misconduct, or as the law otherwise makes us responsible, we are not responsible for the acts or omissions of any Owner, Provider or dog, or for any dispute between users. Disputes between users are to be resolved between those users, and nothing in these Terms limits anyone’s right to bring a claim before a competent court, including the Small Claims Court.

20. Disclaimer of Warranties

We provide the Platform free of charge, “as is” and “as available”. We do not promise that the Platform will always be available, uninterrupted, secure, error-free or free of harmful components, or that it will meet your particular needs. This does not affect any right you have under the law that cannot be waived, or our responsibility for our own breach of these Terms or negligence, subject to section 21.

21. Limitation of Liability

Because we provide the Platform free of charge, and subject to the next paragraph: (a) in a claim for breach of these Terms, we are liable only for loss that we foresaw, or should reasonably have foreseen, when you accepted these Terms as a likely result of the breach; and (b) our total liability to you for all claims arising only from the Platform being unavailable, interrupted, delayed or slow, or from the loss of content you stored on it, will not exceed one hundred (100) New Israeli Shekels. This limit does not apply to the injury, loss or death of an animal, or to other damage to property, caused by our negligence.

Nothing in these Terms, including sections 18 to 22, excludes or limits: liability for death or bodily injury; liability for fraud, wilful misconduct or gross negligence; liability under the Protection of Privacy Law, including for a failure to secure personal information; any right you have under consumer-protection or other law that cannot be waived; or any other liability that cannot be excluded or limited under Israeli law.

22. Indemnification

If a third party brings a claim against us because of your breach of these Terms or of the law (including because your User Content infringes that third party’s rights or is otherwise unlawful), you agree to compensate us for the damages, losses and reasonable costs (including reasonable legal fees, or those awarded by a court) that we actually incur as a result, to the extent they were caused by you. This does not apply to the extent the claim results from our own breach of these Terms, negligence or wilful misconduct. We will notify you promptly of any such claim, allow you to take part in defending it, and not settle it at your expense without your consent.

23. Platform Availability and Changes to These Terms

We may change, suspend or discontinue features of the Platform from time to time — for example, to improve it, for security reasons or to comply with the law — and we do not guarantee that the Platform will always be available, uninterrupted or error-free. If we decide to discontinue the Platform as a whole, we will give reasonable advance notice in the app, except where that is not possible for urgent security or legal reasons. Changing or discontinuing the Platform does not affect the rights and obligations of Owners and Providers under bookings already accepted.

We may also update these Terms. When we make a material change — that is, a change that adds to your obligations, reduces your rights or our obligations, or changes how responsibility is allocated — we will update the version number and the “Last updated” date and, before the change applies to you, ask you in the app to review and accept the updated Terms; you will need to accept them to keep using your account. Until you accept an updated version, the version you last accepted continues to apply to you, and you can ask us for a copy of it. Other changes (limited to clarifications and corrections that do not change the meaning of these Terms, and changes required by law) take effect from the “Last updated” date shown above; any other change is made as a material change. Changes apply only from the time they take effect and do not change bookings already accepted or rights that arose before then.

If you do not agree to an updated version, you do not have to accept it: you can decline it from the screen that asks you to accept it. Before you confirm, the app shows you what declining will mean for you, including how many pending booking requests will be cancelled and how many accepted bookings you must still fulfil. Once you confirm and all the steps below have been completed, your refusal is recorded and you are signed out on the device where you declined; on any other device where you are still signed in, the app asks you to accept the updated version before you can use it. If any of them cannot be completed, your refusal is not recorded and you stay signed in, so you can try again or accept the updated version instead; anything already done — for example, a service already paused or a request already cancelled — is not reversed. Declining does not delete your account. It has these consequences:

• If you are a Provider, all of your services are paused (disabled), just as if you had paused each of them yourself: they are hidden from Owners and cannot receive new booking requests, and booking requests for them that are still pending are cancelled automatically, with the Owners notified.
• If you are an Owner, your booking requests that are still pending are cancelled, just as if you had cancelled each of them yourself (see section 10), and the Providers are notified. A request that the Provider accepted before it could be cancelled is a booking already accepted (see the next paragraph).
• Bookings already accepted are not cancelled. You must still fulfil them in accordance with the version of these Terms that applies to you, unless they are cancelled as described in section 10, and declining does not affect the rights you and the other party have under them and under the law.
• Until you accept, you will not be able to use the app, including for bookings already accepted (for example, messaging, cancellation requests or recording a payment). Your obligations and rights under those bookings can still be performed and exercised outside the app (see section 10); if you cannot reach the other party, contact us.

If you sign in again after declining, you can withdraw your refusal by accepting the updated version, which lets you use the app again. Withdrawing does not reverse anything declining did: your services stay paused until you turn them back on yourself, and requests that were cancelled are not restored. You can also sign out from that screen without deciding, or stop using the Platform and ask us by email at contact@collaro.app to close your account or to remove your personal information (see section 24 and the Privacy Policy).

24. Suspension, Blocking and Termination

You may stop using the Platform at any time and deactivate your account from Settings. Deactivating your account hides it from other users and signs you out, but does not delete it: your data is retained and you can restore the account later by verifying a one-time code we email you. The app does not let you delete your account yourself. To have your account and personal information deleted, send us a deletion request through the Contact us form in the app or, if you cannot use it (for example, because your account is deactivated), by email to contact@collaro.app. Our team reviews each deletion request and processes it manually, and some records are kept even after a request has been processed. The Privacy Policy (“Account Deletion and Data Retention”) describes how to make a deletion request and what is kept, and the conditions for deactivating an account (for example, accepted bookings must conclude first and pending requests are cancelled automatically); an account whose sign-up was not completed cannot be deactivated in the app, and its deletion can be requested only by email.

We may restrict, suspend or close any account, whether an Owner’s or a Provider’s, or remove or restrict content, where we reasonably believe it is necessary because of a breach of these Terms or of the law, to protect users, animals or third parties, to prevent fraud or abuse, or where the law requires. We exercise these powers in good faith and proportionately. Where it is reasonable to do so we will warn you before acting, and in any case, unless there is a legal reason not to, we will tell you the reason for our action, and you may respond and ask us to review it through the Contact us form in the app or by email. Restricting or closing an account does not by itself cancel bookings already accepted, and does not affect the rights the Owner and the Provider have towards each other under those bookings and the law. Where we take such action, we may take the same action against any other account we reasonably believe the same person uses to get around it.

The app lets us block a Provider. A block hides the Provider’s profile and services and prevents the Provider from receiving or accepting new bookings and from adding services, re-enabling them or changing their settings or prices (the Provider can still pause or delete services). Already-accepted bookings stay in place. Booking requests that are still pending cannot be accepted while the block lasts; unless the Provider declines them, the Owner cancels them, they are cancelled automatically because the Provider pauses or deletes the service (see section 8), or the block is lifted in time, they expire at their scheduled start time. The blocked Provider can still sign in, decline pending requests, message Owners about accepted bookings and record payments. We notify a blocked Provider by email, including the reason given; the reason is also shown in the app, and the Provider may ask us to review the block through the Contact us form in the app. Owners who have bookings with a blocked Provider are not automatically told about the block, and those bookings can be cancelled in the app only as described in section 10. Where we block a Provider because we reasonably believe there is a risk to the safety of animals or people, we may tell Owners who have accepted bookings with that Provider, to the extent needed to protect them and their dogs, so that they can decide whether to go ahead; their rights to cancel under the law are not affected (see section 10).

Upon termination, the provisions of these Terms that by their nature should survive — including content licences you have granted, disclaimers, limitations of liability, indemnities and dispute-resolution provisions — will continue to apply.

25. Intellectual Property

The Platform, including its software, design, text, graphics and logos (excluding User Content), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose in accordance with these Terms. You may not copy, modify, distribute, reverse engineer or create derivative works from the Platform except as permitted by law.

Map data shown in the app, including dog-park locations, comes from OpenStreetMap (© OpenStreetMap contributors) and is available under the Open Database License (ODbL). Your rights in that data are governed by the ODbL, and nothing in these Terms — including the restrictions above and in “Prohibited Conduct” — limits them. Our Map Data page (collaro.app/map-data) explains where the data comes from and how to obtain it.

26. Third-Party Services

The Platform relies on service providers that process information on our behalf, including cloud hosting (Render) and database hosting, website hosting and delivery (Cloudflare or, until our move to it is complete, GitHub Pages), email routing (Cloudflare), image storage and delivery (Cloudinary), automated identity verification (OpenAI), email delivery (Resend) and push notifications (Expo, Apple and Google). We remain responsible for them as the law requires; the Privacy Policy describes them and how information is transferred to them, including outside Israel.

The Platform also lets you use, or links to, services that operate independently of us — maps and geocoding (OpenStreetMap-based services and CARTO), navigation apps (Waze and Google Maps) and, where enabled, Google sign-in and Sign in with Apple. Those services are governed by their own terms and policies, and we are not responsible for their availability, accuracy or practices.

27. Taxes

You are solely responsible for determining, reporting and paying any taxes, duties, levies or other governmental charges that arise from your use of the Platform or from any payments you receive through or in connection with it, including any income tax, value-added tax or social-security or business contributions that may apply. This responsibility applies regardless of whether the Platform displays, records or helps arrange the underlying amount; payments for bookings are made directly between the parties.

The booking summary shown in the app for a booking (and its PDF or spreadsheet copies), and the payment records available to Providers, are generated automatically by the Platform from the booking details and from what the parties recorded in the app, for the parties’ convenience only. They are not a tax invoice, transaction invoice or receipt; they are not issued by a Provider or on a Provider’s behalf; they do not show whether VAT applies; and they are not a substitute for any records a Provider is required by law to keep. A Provider who is required by law to issue an invoice or receipt must issue it themselves, and an Owner who needs one should ask the Provider.

We do not provide tax, accounting or legal advice, and nothing on the Platform should be relied on as such. Except where we are required to do so by applicable law, we do not calculate, withhold, collect, report or remit any taxes on your behalf, and we are not responsible for determining whether, or in what amount, any tax applies to your activity. You are encouraged to consult your own tax adviser about your obligations. If applicable law requires us to collect tax information from you, or to withhold or report any amount, we will tell you in advance and update the Privacy Policy, and you agree to provide the information we reasonably request so that we can comply.

28. Governing Law and Disputes

These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Platform will be heard by the competent court in Israel under the applicable rules on jurisdiction and venue, including the Small Claims Court where its rules apply. Nothing in these Terms limits any mandatory protection you may have under the law of the country where you live.

29. General Provisions

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Platform and supersede any prior agreements on the same subject; this does not affect any right you have under the law that cannot be waived. If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not transfer your rights or obligations under these Terms without our consent. We may transfer these Terms only to someone who takes over the operation of the Platform (for example, a company formed to operate it) and assumes all of our obligations under these Terms and the Privacy Policy; we will notify you in advance, you may close your account if you object, and the transfer will not reduce your rights or release us from liability for anything that happened before it. Headings are for convenience only.

These Terms are published in Hebrew and in English. Both versions are intended to have the same meaning; if they differ, the meaning more favourable to you applies in any matter between you and us.

30. Contact Us

If you have any questions about these Terms, or want to send us a notice or a complaint, you can contact us at:

• Operator: Collaro, operated by Ofek Levi
• Support: contact@collaro.app
• Legal and notices about content: contact@collaro.app
• In the app: the Contact us form in the side menu (while you are signed in to an active account)
• Postal address: Israel, Rosh HaAyin, Yoram Hatuka 36