Support

Deleting your account or data

The app can't delete your account by itself — our team deletes accounts on request. To have your account and personal information deleted, send us a deletion request through Contact us in the app's side menu: choose Account issue as the reason and tell us that you want your account deleted. If you can't use the form — for example, because you've already deactivated your account or can no longer sign in — email your request to contact@collaro.app from the address registered to your account. If you signed in with Apple using Hide My Email, that address is the private relay address Apple created for you, not your personal address — tell us that relay address (it's shown in your Apple ID settings) so that we can identify your account. Our team reviews each request and handles it manually, so deletion isn't immediate, and some records are kept even after a request is processed. Deactivating your account in the app (side menu → Settings → Deactivate account) is different: it hides your account and keeps its data so that you can restore it later, but it doesn't delete it.

See what is removed and what we keep:

• Account deletion
• Deleting your data