Deleting Your Data

1. Data You Can Delete or Change Yourself

• Dogs (Owners). Open My Dogs from the side menu, tap the delete (bin) button on the dog’s card and confirm. The dog is deleted from your account. A dog cannot be deleted while it is part of a pending request or an accepted booking — including one that has not started yet; you can delete it once those bookings are completed, cancelled or rejected. The dog’s photo is deleted from our image host only if the dog was never included in a booking (see “What Is Kept Rather Than Removed” below).
• Services (Providers). Open Services from the side menu, open the service and delete it. Before it is deleted you are shown what the deletion will affect: any pending requests for that service are cancelled automatically. A service cannot be deleted while it has accepted bookings that have not yet been completed — you can disable it in the meantime so that it stops taking new bookings (disabling it also cancels its pending requests).
• Photos. Gallery images can be removed from the screen where you edit your provider profile, and the file is deleted from our image host. Your profile photo and a dog’s photo can be replaced with a new one, but not removed on their own. Replacing your profile photo replaces the stored file; a replaced dog photo is deleted unless the dog has been included in a booking.
• Details you have written. Optional free-text fields, such as a dog’s notes, can be edited or cleared at any time from the same screens. A Provider’s biography can be edited but not left empty, because it is required for the profile to be listed.

2. Records You Cannot Delete in the App

Some records describe something that happened between you and another user, or are needed to keep the Platform safe. They are that person’s record as much as yours, so the app does not offer a way to delete them:

• Bookings and booking summaries. A booking and its booking summary are the record of an agreement between an Owner and a Provider, and are kept.
• Reviews. Reviews currently cannot be edited or deleted after submission.
• Messages. A message you have sent stays in the conversation for the person you sent it to.
• Reports. A report you filed, and its evidence photos, cannot be withdrawn or deleted in the app.
• Identity verification (Providers). The ID image and the selfie used for the automated check are not saved on our servers. OpenAI, which performs the check, may keep them for up to 30 days for abuse monitoring, or longer where the law requires it or to protect against harm, and the app leaves temporary copies in its cache on your device until the system clears it or you clear the app’s storage. We keep only the result of your latest check, the reasons for any rejection, and the time of the check. You cannot remove the result or the “Verified” badge yourself in the app, but you can ask us at contact@collaro.app to delete it; otherwise it is kept while your account exists, including while it is deactivated, and is deleted when we process a request from you to delete your account and personal information.

If you want your account and personal information deleted, send us a deletion request through the Contact us form in the app (or, if you cannot use it, by email); our team reviews each request and processes it manually — see Account Deletion. Records like those above are kept so that other users’ records stay complete, but you appear in them as a generic user under the label “Deleted user” (some details remain visible to the other party — see Account Deletion), and, where the law requires us to keep information, or where a dispute, a report, a suspected fraud or abuse, or a legal claim concerning you is pending, we keep the information needed for that purpose until the obligation ends or the matter is resolved.

3. What Is Kept Rather Than Removed

Two things in Collaro are not physically removed when they stop being visible, and we want to be precise about them:

• Your account. Deactivating your account in the app hides it on the Platform but does not delete it: the data on it is kept so that you can restore the account later. See Account Deletion.
• The details a booking keeps. When a booking request is sent, the app stores its own copy of the dogs’ and the service’s details as they were at that moment — on every booking, including requests that were later declined, expired or cancelled. That copy, including any health or medical notes, stays visible to the Provider as part of the booking. Editing or deleting the dog or the service afterwards does not change it, so a booking and its booking summary still show what was actually booked. For the same reason, the photos of a dog that has been included in a booking are kept rather than deleted.

Where a retained record involves someone who has deactivated their account or had it deleted, that person is shown as a generic user under the label “Deleted user”.

4. What Deletion Cannot Reach

When you delete an image, we ask our image host to delete the corresponding file and to clear it from its content-delivery caches; if that request fails, it is not retried automatically and the file may remain with our image host until you ask us to remove it; copies may persist for a period in caches outside our control, and externally hosted images (such as a Google profile picture) are not stored or deleted by us. Copies of other data may also remain for a limited period in backups, in our servers’ operational logs and with our service providers under their own retention periods, as described in our Privacy Policy.

5. Contact Us

For anything to do with deleting your data, contact us at:

• Operator: Collaro, operated by Ofek Levi
• Support: contact@collaro.app
• Privacy: contact@collaro.app
• In the app: the Contact us form, in the side menu (only while you are signed in to an active account)
• Postal address: Israel, Rosh HaAyin, Yoram Hatuka 36