Terms of Service

1. Acceptance of These Terms

By registering for or using the Platform, you confirm that you have read, understood and agree to these Terms and to the Privacy Policy, which is incorporated into these Terms by reference. During registration you are asked to accept these Terms and the Privacy Policy before your account is created. If you use the Platform on behalf of another person or an organisation, you represent that you are authorised to accept these Terms on their behalf.

2. Eligibility

You must be at least 16 years old and able to form a legally binding contract to use the Platform. By using the Platform you represent and warrant that you meet these requirements and that the information you provide is accurate and complete. Accounts are for Owners and Providers; administrator access is internal and is not available by registration.

The Platform currently serves Israel only: a Provider’s service location must be located in Israel (the app does not accept a service location outside it), and the in-app map shows Israel only. You may use the Platform as an Owner from anywhere, but the Providers listed on it are located in Israel.

3. Our Role: A Marketplace and Intermediary

The Platform is a venue that enables Owners and Providers to find one another and arrange dog-care services. We provide the technology for these connections and certain supporting features (such as messaging, ratings, verification badges, moderation, and an optional paid Provider subscription).

We are not a party to any care agreement between an Owner and a Provider, we do not provide dog-care services ourselves, and we do not employ Providers. Providers are independent individuals or businesses who are solely responsible for the services they offer. Any contract for care is formed directly between the Owner and the Provider.

Although the Platform automates certain steps (for example, completing a booking after its service period ends, or expiring an unanswered request), it does not supervise, direct or guarantee the services. We do not control, and are not responsible for, the conduct, performance, quality, safety, legality or suitability of any Owner, Provider, dog, service or booking. See “No Endorsement and No Guarantees”.

4. Accounts and Registration

To use most features you must create an account, either with an email address and password or with Google sign-in. You choose a role — Owner or Provider — when you create your account, and this choice is permanent: your role is set once and cannot be changed afterwards by any means, so to use the Platform under the other role you would need to create a separate account. If you register with an email address and password, you must verify your email address with a one-time code we send you before you can use the Platform; accounts created with Google sign-in are verified automatically.

You agree to provide accurate, current and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, and you must notify us promptly of any unauthorised use. If you forget your password, you can reset it from the sign-in screen: we email a one-time code to your account email address, and once you enter it you can choose a new password. For your security, completing a password reset signs you out of all devices.

5. Responsibilities of Dog Owners

If you use the Platform as an Owner, you agree to:

• provide accurate and complete information about yourself and your dog(s), including breed, age, size, temperament, health, medical needs and any history of problematic behaviour;
• understand that when you send a booking request, the selected dog’s full profile, including any health and medical notes, is shared with that Provider;
• ensure your dog is in suitable health and disclose anything a Provider reasonably needs to know to care for your dog safely;
• provide necessary supplies, instructions and emergency contacts as agreed with the Provider;
• ensure your dog is licensed, vaccinated and treated in accordance with applicable law; and
• communicate respectfully and honour bookings you make.

6. Responsibilities of Providers

If you use the Platform as a Provider, you agree to:

• provide accurate information about your services, experience, availability, pricing and service location, and keep your profile up to date;
• understand that, once your profile is listed, your display name, photo, biography, services, prices, phone number, full address and exact map location are publicly visible, including to people browsing without an account;
• hold any licences, permits, registrations or insurance required by applicable law to offer your services;
• provide care competently, safely and humanely, and in line with what you have described and agreed with the Owner;
• maintain a safe environment and act in the best interests of the dogs in your care;
• respond to booking requests and messages in a timely and professional manner; and
• comply with all applicable laws, including those relating to animal welfare, business activity and taxation. You are solely responsible for reporting and paying any taxes arising from your activity. Payment for bookings is made to you directly by Owners; the Platform does not collect or disburse booking funds.

7. Services, Pricing and Availability

Providers offer services in defined categories — currently boarding, home sitting, dog walking, grooming and training. Each category is priced on a basis fixed by the Platform for that category (for example, per day, per hour, or as a fixed fee); within that basis, the price is set entirely by the Provider. The Platform does not set, recommend or cap prices and does not add any service fee, commission or markup to bookings. (Providers may optionally purchase a PRO subscription — a platform feature plan described in section 11; it is a payment to us for platform features, never a charge on bookings.)

Providers are solely responsible for setting and keeping their prices, capacity and availability accurate. Any price indicator shown in discovery (for example a relative price band) is informational only, is based on prices in a region, and is not a quality rating.

Each Provider controls the availability of their own services. We do not guarantee that any Provider, service, date or capacity will be available.

8. Bookings and the Booking Process

An Owner initiates a booking by selecting a Provider, a service, dates and one or more dogs, and sending a request. A booking is not confirmed until the Provider accepts it; a Provider may accept or reject any request at their discretion, subject to availability and capacity limits enforced by the Platform.

When the Owner sends the request, no payment is made and nothing is charged — payment for a booking is always arranged directly between the Owner and the Provider (see section 9). The request must be accepted by the Provider before the booking is confirmed. Once a booking is accepted, the Owner and Provider can coordinate through in-app messaging. A booking is automatically marked completed by the Platform after the service period ends — whether or not the direct payment has been recorded in the app yet; there is no manual “mark complete” step and no built-in rescheduling.

A pending request that a Provider does not answer is automatically expired once its scheduled start time passes — for example, the appointment time or the boarding drop-off time. In addition, if a Provider edits a service in a way that affects a still-pending request (including a change to its price), that pending request may be automatically cancelled, because the price quoted to the Owner is treated as binding for that request. Bookings that have already been accepted are not changed or re-priced by later edits.

The dates and times of a booking are those of the Provider’s local time zone, which is determined by the Provider’s service location and may differ from the time zone of the device you are using. This is the time zone in which the service is scheduled and by which the Platform’s automatic, time-based steps are set — including when a pending request expires at its scheduled start (for example the appointment or drop-off time), and when the service is treated as started and ended (the ending moment is when the booking is automatically marked completed). The app always shows a booking’s dates and times in the Provider’s time zone; where they would otherwise appear differently on the device you are using, it also indicates which zone that is, so you should read a booking’s dates and times as the Provider’s local time.

As a booking moves through this process, the app shows its current stage so you can see where it stands at a glance. A stage is a display label the app derives from the booking’s underlying status together with its service dates; it is informational and does not by itself change any right or obligation set out in these Terms. The stages you may see are:

• “Pending approval” — you have sent the request and it is waiting for the Provider to accept or reject it. Nothing is paid or charged at this stage.
• “Upcoming” — the Provider has accepted the booking and the service has not started yet (the booking itself is “accepted”).
• “In progress” — the Provider has accepted the booking and the service period is currently under way. This is the same “accepted” booking, now within its dates.
• “Completed” — the service period has ended and the Platform has automatically marked the booking completed. Completion is based on the service dates alone: the booking completes whether or not its direct payment has been recorded yet, and the parties can still record and confirm the payment in the app afterwards. A completed booking can no longer be cancelled by either party (see section 10).
• “Rejected” — the Provider declined the request, or a still-pending request expired unanswered once its scheduled start passed. Nothing was paid, so there is nothing to release or refund.
• “Cancelled” — the booking, or a still-pending request, was ended before completion — for example, the Owner cancelled a still-pending request, a still-pending request was affected by a Provider’s service change, or, after the booking was accepted, it was cancelled as described in section 10.

Separately from the booking stage, the app also shows a payment indicator reflecting the direct payment between the Owner and the Provider (for example, unpaid, awaiting confirmation, or confirmed as paid), which the Platform records but does not process. The payment confirmation is described in section 9.

You are responsible for reviewing the details of a booking before sending or accepting it. The arrangement, performance and completion of the service are the responsibility of the Owner and Provider involved.

9. Payments Between Owners and Providers

Payment for a booking is always made directly between the Owner and the Provider — for example in cash — according to their own arrangement. The Platform does not process, hold, transfer or collect any booking money, charges no card for bookings, adds no fee or commission, and never issues booking refunds. Amounts are shown in New Israeli Shekels (₪). The price shown on a booking is the whole agreed amount, set by the Provider.

The Platform provides a two-sided payment confirmation so the direct payment can be recorded: from the moment the service starts and at any time afterwards — including after the booking is completed — either party can record in the app that the payment was made, and the other party can confirm it. It cannot be recorded before the service has started. The party who asked can withdraw their own request while it is unanswered, and the other party can decline it if the payment was not in fact made; in either case the booking simply stays unpaid and either of you can ask again later. If the other party has closed their account, so that nobody is left who could confirm it, you can record the payment yourself — this is marked as a one-sided confirmation. The confirmation is a record only and does not move any money. Until the payment is confirmed the booking simply shows as unpaid; a booking can be completed and still unpaid.

Because the Platform never holds booking funds, there is no platform-mediated dispute or refund process for booking payments — any disagreement about a direct payment is resolved between the Owner and the Provider (see sections 3 and 6 on our role and Provider responsibilities, and section 12 on reporting a Provider).

The only payments made through the Platform are the Provider subscription payments described in section 11.

10. Cancellations

An Owner may cancel a pending request at any time before it is accepted; nothing was paid, so nothing needs to be released or refunded. Once a booking has been accepted, cancellation is mutual: either party may request to cancel the booking, and the cancellation takes effect only if the other party approves the request. The one exception is an account that is no longer there — see below.

A booking may have only one open cancellation request at a time. The other party is notified — by push notification, if they have those enabled — and can approve or decline it. The party who made the request can also withdraw it while it is still unanswered. If it is declined or withdrawn, the booking stays in place and either party may make a new cancellation request later; if it is approved, the booking is cancelled for both parties. Nothing changes unless and until a request is approved.

Two boundaries close the cancellation window for good: payment and completion. Once the booking’s direct payment has been confirmed in the app, the booking can no longer be cancelled by either party. And once the service period has ended and the booking is automatically marked completed, it can never be cancelled — a completed booking is final, whether or not its payment has been recorded yet. A cancellation request that is still unanswered when the booking completes expires automatically at that moment.

If the other party has closed their account, nobody is left who could approve a cancellation, and you would otherwise be bound to the booking until its service period ends. In that case — and only while the booking is still unpaid and its service period has not ended — you may cancel the booking on your own. It is recorded as a one-sided cancellation made because the other account was closed. Everything else in this section still applies: no money moves, and a booking that has been paid for or completed can never be cancelled.

Because the Platform never holds booking money, cancelling a booking never triggers a platform charge, hold, release or refund; anything already paid directly between the parties is a matter between them.

11. Provider Subscriptions (Free and PRO)

Providers use the Platform on one of two plans. The Free plan is the default — every Provider starts on it and it costs nothing. The PRO plan is an optional paid subscription that removes the Free plan’s limits and unlocks additional features. Owners are not charged and have no subscription.

The Free plan includes limits, currently: up to 2 services (draft and incomplete services count toward this limit; disabled ones do not), up to 2 availability rules per service, and up to 20 accepted bookings per 30-day period. A booking counts toward the accepted-bookings limit at the moment the Provider accepts it; a booking that is never accepted does not count, and a booking that is cancelled after acceptance still counts — cancellation does not return the used allowance. The PRO plan removes these limits and also unlocks the annual invoice history — your earnings statements for each tax year, and exporting them to a spreadsheet — and starting identity verification (the invoice for an individual booking is available on every plan) (a “Verified” badge already earned is kept regardless of plan). The exact limits and features of each plan are shown in the app and may change as described in section 24.

At this launch stage online payments are not available. We have not yet completed our arrangements with a payment provider, so PRO cannot be purchased in the app, no payment card can be added to your account, and no subscription payment is taken from anyone. During this period PRO is granted manually: you can ask for it by contacting us from the app, and if we agree we switch PRO on for your account for a stated period at no charge. Granting it is entirely at our discretion — we are under no obligation to grant, extend or renew it — and a granted period ends on the date we state, as described below. The rest of this section describes how PRO is priced, charged, renewed and cancelled; it applies from the point online payments become available in the app, and until then nothing in it can result in a charge to you. We will make online payments available in a future release and will update these Terms before any charge can be taken.

PRO costs 99.90 ILS per 30-day billing period, charged in-app when you upgrade. No subscription payment processing takes place at this stage — see the paragraph above and the Privacy Policy, “Payments” — and when payment processing is introduced it will begin as a simulated flow in which no real money moves; when real payment processing is introduced, additional terms will be presented to you before they take effect. We may change the price of PRO. A new price applies immediately to Providers who subscribe after the change, but never silently to an existing subscription: if you are already subscribed we will notify you of the new amount and the date it takes effect, you keep paying your current price until that date, and the notice will be at least 90 days. You can cancel at any time before the new price takes effect, and you keep PRO until the end of the period you have already paid for. If the price changes again before a previously announced change takes effect, we will notify you again and a fresh notice period applies — you are never moved to a price you were not told about in advance.

From time to time we may run a limited-time promotion that reduces the amount we charge for PRO. A promotion applies to every charge taken while it is running — a new purchase, an automatic renewal, and the conversion of a complimentary period alike — and it never charges you more than you would otherwise pay: if your own price is already lower than the promotional amount, you keep your price. A promotion is a temporary reduction of the amount charged, not a change to the price of PRO: the price stated above is unchanged throughout, and the reduced amount is not attached to your account. Each promotion has a stated end date, which we show you in Manage Subscription before you upgrade and for as long as the promotion runs, and the amount and date of your next renewal appear on every payment receipt we email you. Your first renewal on or after that end date is charged the ordinary price of PRO stated above. Because the price of PRO itself does not change, the 90-day notice described above does not apply to a promotion ending; that notice applies whenever we change the price of PRO, including while a promotion is running. If we end a promotion early, that applies only to purchases and renewals after that point. You can cancel at any time before a renewal from Manage Subscription.

Once online payments are available, PRO renews automatically: the payment method you purchase with is saved to your account as the subscription's renewal method, and at the end of each billing period the Platform charges it (or, if it was removed, another saved payment method) and starts the next period. Renewal continues until you cancel. If a renewal charge cannot be completed — for example the card was declined, or no payment method is saved — your account moves to the Free plan immediately and nothing further is charged. You can then return to PRO from Manage Subscription, either by retrying the charge with your saved payment method or by updating your payment method; a successful charge starts a new 30-day billing period from that moment and automatic renewal continues as usual. While online payments are unavailable nothing renews and no charge is ever attempted: a PRO period, however it was obtained, simply ends on its date and your account moves to the Free plan.

We may also grant you a complimentary PRO period ending on a stated date — for example as a goodwill gesture from support. Nothing is charged during that period. On the date it ends, the ordinary renewal described above runs: if you have a usable saved payment method it is charged the then-current PRO price and your subscription continues on the normal 30-day billing period, and if you do not, your account simply moves to the Free plan and nothing is charged. While online payments are unavailable this is the only way to obtain PRO, and because no payment method can be saved, a granted period always ends by moving your account to the Free plan with nothing charged. You can cancel at any time before that date to avoid any charge, and you can see the date in Manage Subscription.

You may cancel PRO at any time from Manage Subscription. Cancellation takes effect at the end of the already-paid billing period: you keep PRO until then, you are not charged again, and when the period ends your account moves to the Free plan. You can reverse a cancellation until the period ends, and upgrade again at any time. Amounts already paid are not refunded when you cancel or when your account moves to the Free plan.

When your account moves from PRO to the Free plan, anything over the Free plan’s limits is hidden rather than deleted — for example, services beyond the limit are disabled and can be re-enabled once they fit within the plan (or you upgrade again). Accepted bookings are never affected by a plan change. Hiding a service does cancel the booking REQUESTS that are still awaiting your response on it, and the Owners who sent them are notified, by push notification if they have those enabled — only pending requests, never a booking you already accepted.

We email you a receipt for every subscription payment we take — the amount, the card it was charged to and the billing period it covers — so you always have a record of it. These receipts are payment confirmations, not tax invoices. Separately from the cancellation rule above, if we take a payment that we then cannot apply to your subscription — for example the charge succeeds but activating the plan does not — we return that payment, and we email you to confirm it. If a return cannot be completed, or a card authorisation cannot be released, we tell you and our team resolves it with the payment provider.

12. Reports and Moderation

If you are an Owner who has completed a booking with a Provider, you may report that Provider once, selecting a reason (such as spam, scam, dangerous behaviour, an animal-welfare concern, fake information, or other) and adding a description and a small number of evidence photographs.

Reports are reviewed privately by our administrators, who may move a report through review and resolution and may keep internal notes that are not shared. The reported Provider is not shown the report. Reporting a Provider does not by itself result in any action; any action we take is at our discretion.

We may, but are not obliged to, review content or conduct on the Platform. We do not actively monitor messages between users, and we do not pre-screen profiles, photos, reviews or other content.

13. Reviews and Ratings

After a booking is completed and its direct payment has been confirmed in the app, the Owner who made it may submit one star rating and an optional written review about the Provider. Providers cannot review Owners. Reviews must be honest, based on genuine first-hand experience, and must not contain unlawful, defamatory, misleading or abusive content.

Reviews are public and are attributed to the Owner who wrote them. Reviews currently cannot be edited or deleted after submission, and a Provider’s average rating affects how that Provider is ordered and filtered in search results. Reviews reflect the opinions of the users who write them and not our views; you grant us the right to host, store and display your reviews on the Platform.

14. Identity Verification

We offer a verification feature — available to Providers on the PRO plan — that displays a “Verified” badge to Providers who submit an identification image and a selfie; a badge already earned remains on the profile regardless of the Provider’s current plan. The submission is analysed automatically by our AI provider (OpenAI), which checks that the document appears to be a valid government ID and that the selfie is a genuine photo that plausibly matches it; the badge is granted only when these automated checks pass. It is NOT a background check, KYC process, document-authenticity or anti-forgery check, or liveness check, it can make mistakes, and it does not involve manual human verification.

A “Verified” badge therefore does not constitute a guarantee, endorsement or warranty by us as to any user’s identity, character, background, qualifications or suitability. You should continue to exercise your own judgement when dealing with other users, whether or not they display a badge.

15. User-Generated Content

The Platform allows you to submit content, including profile information, biographies, dog details, photographs, notes, messages, reviews and report materials (“User Content”). You retain ownership of your User Content.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and use it as necessary to operate and provide the Platform. You represent that you own or have the necessary rights to your User Content and that it does not infringe any third-party rights or violate any law. You understand that images are stored and delivered as described in the Privacy Policy and that public profile content, including reviews, is visible to others.

You are solely responsible for your User Content. We may, but are not obliged to, review, moderate or remove content; the extent to which content can be removed depends on the feature involved.

16. Messaging and Communications

The Platform provides in-app messaging so that an Owner and a Provider connected by a booking can communicate, and so that you can contact support. You agree to use messaging only for legitimate purposes, and not to send spam, harassing, unlawful or abusive content, or to share other people’s personal information without authorisation.

We may store messages to operate the service, support the resolution of issues and enforce these Terms. Do not use the chat to share sensitive financial information.

17. Prohibited Conduct

When using the Platform, you must not:

• violate any applicable law or the rights of others, including animal-welfare laws;
• provide false, misleading or fraudulent information, or impersonate any person;
• mistreat, neglect, endanger or abuse any animal;
• harass, threaten, defame or discriminate against any other user;
• post content that is unlawful, obscene, hateful, infringing or otherwise objectionable;
• attempt to gain unauthorised access to the Platform, other accounts or our systems, or interfere with their security or operation;
• use bots, scrapers or other automated means to access or collect data from the Platform without our permission;
• use the Platform to send spam or unsolicited communications; or
• use the Platform for any purpose other than arranging legitimate dog-care services.

18. Animal Welfare and Safety

The welfare of the animals cared for through the Platform is paramount. Owners must disclose information needed to care for their dogs safely, and Providers must care for dogs humanely and in accordance with applicable animal-welfare laws. If you witness mistreatment or an animal in distress, you should take appropriate steps and may report a Provider through the app. You are responsible for taking suitable precautions, and for emergency and veterinary decisions, before, during and after a booking.

19. No Endorsement and No Guarantees

The Platform connects users but does not select, recommend, endorse, employ or supervise Providers or Owners, and does not verify the accuracy of information posted by users or independently confirm any user’s identity.

We do not guarantee, and expressly disclaim any guarantee regarding: the quality, reliability, competence or conduct of any Provider; the safety of any Owner, Provider, home, environment or booking; the temperament, health or behaviour of any dog; or the outcome, success or satisfaction of any booking or service.

Any decision to offer, request, accept or rely on a service through the Platform is made at your own discretion and risk. You are responsible for evaluating the other user, asking appropriate questions, and taking suitable precautions before, during and after any booking.

20. Assumption of Risk and Release Between Users

You understand that interacting with animals and meeting other users involves inherent risks, including the risk of injury, illness, property damage or financial loss. You voluntarily assume these risks.

To the maximum extent permitted by law, you release us from any claims, demands, damages or losses of every kind arising out of or in connection with any interaction, booking, dispute or service between users, including the acts or omissions of any Owner, Provider or dog. Any dispute between users is to be resolved directly between them.

21. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Platform will be uninterrupted, secure, error-free or free of harmful components. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

22. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will we, our affiliates, or our directors, employees or agents be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, data, goodwill or other intangible losses, arising out of or in connection with your use of (or inability to use) the Platform, any booking, or the conduct of another user.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Platform will not exceed the greater of the total fees you paid to us (if any) in the twelve months before the event giving rise to the claim, or one hundred (100) New Israeli Shekels. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

23. Indemnification

You agree to indemnify, defend and hold harmless Ofek Levi and its affiliates, and their respective officers, directors, employees and agents, from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with: your use of the Platform; your User Content; your interaction with, or any service provided to or by, another user; or your breach of these Terms or of any applicable law or third-party right.

24. Platform Availability and Changes to the Service

We may modify, suspend or discontinue any part of the Platform at any time, and we do not guarantee that the Platform will always be available, uninterrupted or error-free. We may also update these Terms from time to time. When we make material changes to these Terms, we will update the “Last updated” date and version and, where appropriate, provide notice within the app. Your continued use of the Platform after the changes take effect constitutes acceptance of the revised Terms.

25. Suspension, Blocking and Termination

You may stop using the Platform at any time and delete your account from Settings. Deleting your account deactivates it and hides it from other users; your data is retained and you can restore the account later by verifying a one-time code we email you (see the Privacy Policy). Deletion is subject to the conditions described in the Privacy Policy (for example, accepted bookings must conclude first; pending requests are cancelled automatically; and an active PRO subscription simply stops renewing).

We may, to the extent the Platform allows and at our reasonable discretion, restrict or block a Provider — which hides their services and prevents new bookings while leaving already-accepted bookings in place — where we believe they have violated these Terms or applicable law, or to protect users or the integrity of the service. A blocked Provider is shown the reason and may contact us through support. We may also take other action permitted by law, including restricting access or removing content where the Platform permits. Where we act, we will try to act proportionately, but we are not obliged to provide prior notice.

Upon termination, the provisions of these Terms that by their nature should survive — including content licences you have granted, disclaimers, limitations of liability, indemnities and dispute-resolution provisions — will continue to apply.

26. Intellectual Property

The Platform, including its software, design, text, graphics and logos (excluding User Content), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose in accordance with these Terms. You may not copy, modify, distribute, reverse engineer or create derivative works from the Platform except as permitted by law.

27. Third-Party Services

The Platform relies on third-party services, including cloud hosting, image storage and delivery (Cloudinary), email delivery (SendGrid), push notifications, maps and geocoding (OpenStreetMap-based services), and, where enabled, Google sign-in. We are not responsible for the availability, accuracy or practices of third-party services, which may be governed by their own terms and policies. See the Privacy Policy for details.

28. Taxes

You are solely responsible for determining, reporting and paying any taxes, duties, levies or other governmental charges that arise from your use of the Platform or from any payments you receive through or in connection with it, including any income tax, value-added tax or social-security or business contributions that may apply. This responsibility applies regardless of whether the Platform displays, records or helps arrange the underlying amount; payments for bookings are made directly between the parties and are real money in your hands.

We do not provide tax, accounting or legal advice, and nothing on the Platform should be relied on as such. Except where we are required to do so by applicable law, we do not calculate, withhold, collect, report or remit any taxes on your behalf, and we are not responsible for determining whether, or in what amount, any tax applies to your activity. You are encouraged to consult your own tax adviser about your obligations; and if applicable law requires us to collect tax information from you, or to withhold or report any amount, you agree to provide the information we reasonably request so that we can comply.

29. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws rules. Subject to any mandatory consumer-protection rights you may have in your country of residence, you agree that the competent courts located in Tel Aviv-Yafo, Israel will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

30. General Provisions

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Platform and supersede any prior agreements on the same subject. If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our consent; we may assign them as part of a reorganisation, merger or sale. Headings are for convenience only.

31. Contact Us

If you have any questions about these Terms, you can contact us at:

• Operator: Collaro, operated by Ofek Levi
• Support: contact@collaro.app
• Legal: contact@collaro.app
• Postal address: Israel, Rosh HaAyin, Yorrm Hatuka 36